Patient Comments: The Patient's Voice

 Feedback, both positive and negative, from UH Samaritan Medical Center patients about the quality of care received is very important. Negative comments identify areas for improvement, which we take to heart. Positive comments are a fitting tribute to the great talents, skills and compassion we offer the community, something for which we strive. The following comments were offered on recent Press Ganey surveys.

Folder: Physicians

 

 

Folder: Physician

 

Inpatient's Voice:

  • Beautiful, comfortable room! LIKE STAYING AT DELUXE HOTEL!!
  • Usually when getting an IV it takes the nurse 2 or 3 times. The nurse were amazing getting it the first try.
  • A fine GROUP of ladies - very caring, professional, sense of humor, especially "small but mighty."
  • One person who stand out is the tech who drew my blood. She was awesome.
  • My daughters (one or the other) stayed with me at all times to help lessen my panic at being in the hospital - Staff was very accepting of that situation.

 

Emergency Patient's Voice:

Folder: Physicians
  • My nurse was excellent. Great with my IV, knowledgeable, kind and professional.
  • Nurses answered any questions or concerns I had in a timely fashion.
  • I want to commend [the physician assistant] for the excellent work of treating my injuries and his personal attention to my comfort & well being through my time in the ER.
  • Good experience. The dr. was very good with my son.

 

 

Surgery Patient's Voice:

Folder: Physicians 
    • Registered and went right back to ACS. Family enjoyed free coffee, TV and clean fish tank.
    • I had a longer wait than normal, but the nurses would come to help me stay comfortable during my wait.
    • Very nice nurses! Cared for patient like it was one of their own. Good communication between dr., nurses & information we received.
    • As always, I have total confidence in [the doctor] and the nursing staff was outstanding. Also, I appreciate not having to travel out of town for treatment.

 

  • I recently (May 27th and July 9th) had Cataract Surgery. I just wanted to say a BIG thank you to all who cared for me. First, [the surgeon], who is an amazing doctor, the anesthetist, the nurses, the aides. All who had a part in serving me. I would recommend your staff and facility to everyone.Thank you for being so kind and extremely capable!  Fantastic results!