Protect Your Medical Identity

To protect against Medical Identity Theft, Samaritan Regional Health System (SRHS) admitting personnel will ask for a photo ID at the point of admission, or at the point of your first visit at a SRHS facility or SRHS-owned physician practice. For further protection, a photo ID will be requested when you open or access an account, or when you request a change of address. In addition, when seeking medical services, please bring your insurance card with you.

Acceptable forms of ID include:

• Driver’s license
• State-issued ID card
• Passport
• Military ID
• Employer or School identification card with documentation that includes address

Please be aware of the following signs possibly indicating Medical Identity Theft:

• You receive a bill or Explanation of Benefits (EOB) for services you did not receive.
• You receive a collection notice for unfamiliar medical debt.
• Your insurance company notifies you that coverage for a legitimate hospital stay is denied because your insurance benefits have been depleted or a lifetime cap has been reached.
• Your credit report includes information added by a healthcare provider or insurer or your credit score changes.
• You receive an inquiry from an insurance fraud investigator or law enforcement agency.
• Your health insurance identification card has suddenly gone missing or is stolen.

We encourage you to protect yourself from Medical Identity Theft through awareness, cooperation and education:

• Always show your photo ID
• Maintain a medical calendar. Keep records of appointments and hospital visits and make sure they match with your EOB.
• Shred medical documents and remove labels from prescription medications when disposing.
• Report ID card loss right away to your health insurance provider.
• Monitor EOB’s and other health insurance, hospital, and doctor statements.
• Monitor your credit.
• Keep medical information private.
• Don’t access or share your medical information on an unsecured computer or website.

Electronic Health Record (EHR)

SRHS uses Electronic Health Records (EHRs). An EHR is an electronic version of your medical history that includes all data relevant to your care. By sharing information, communication is improved between healthcare providers which reduces delays in treatment and eliminates redundant testing. Through secured methods, physicians can view and determine care based on immediate test results, accessible from any computer at any time.

If you suspect your medical identity has been stolen, file a complaint with the Federal Trade Commission at:

• 1-877-ID-THEFT or
• 877-FTC-HELP or
http://www.ftccomplaintassistant.gov

Click HERE for print PDF.